General Questions

FAQ

Frequently Asked Questions

What is a payment gateway?

A payment gateway is a technology that facilitates online transactions by securely authorizing payments between merchants, customers, and banks. It acts as an intermediary to securely transmit payment information.

How does a payment gateway work?

When a customer makes a purchase online, the payment gateway encrypts the payment data, sends it securely to the merchant's bank, receives the authorization, and then transfers the funds from the customer's account to the merchant's account.

What types of payments does the gateway support?

Payment gateways can support various payment methods such as credit and debit cards, digital wallets, bank transfers, and cryptocurrencies via our partners.

Is it secure to use a payment gateway?

Yes, Sigepay uses bank-grade encryption, PCI DSS compliance, and security protocols to protect sensitive data, ensuring safe and secure payments.

How long does it take for transactions to process?

Transaction processing times vary, but most payments are instant. Bank transfers may take 1 to 2 business days. Real-time updates are provided in your dashboard.

What are the fees associated with using a payment gateway?

Fees include a competitive transaction fee of 2.50% excluding VAT for online payments, free deposits, and no monthly hidden charges. Currency conversion fees apply only when needed.

Can the payment gateway integrate with my website?

Absolutely. Sigepay provides robust REST APIs, plugins for WooCommerce and Shopify, plus custom integration kits for developer-friendly setup.

What happens if a transaction fails or is declined?

If a transaction fails, the gateway returns an error code. Customers can retry or contact support, and our 24/7 team helps resolve payment issues quickly.

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